Alconbury and Brampton Patient Survey Dear patient, thank you for completing the patient survey. Your feedback is invaluable. The responses are anonymous and no personally identifiable information is stored or retainedGenerally, how easy is it to get through to someone at your GP practice on the phone?Very easy Fairly easy Not very easy Not at all easy How helpful do you find the receptionists at your GP practice?Very helpful Fairly helpful Not very helpful Not at all helpful How satisfied are you with the general practice appointment times that are available to you?Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied How often do you see or speak to your preferred GP when you would like to?Always or almost always A lot of the time Some of the time Never or almost never On this occasion, were you offered any of the following choices of appointment?Yes, a choice of place (for an appointment in person) Yes, a choice of time or day Yes, a choice of healthcare professional Yes, a choice of type of appointment (in person, on the phone, by video call, by messaging online or by text message) None of these Were you satisfied with the appointment (or appointments) you were offered?Yes, and I accepted an appointment No, but I still took an appointment No, and I did not take an appointment Overall, how would you describe your experience of making an appointment?Very good Fairly good Neither good nor poor Fairly poor Very poor Were you given a time for the appointment?Yes, I was given a set time I was told I would be contacted between two times or during a set period such as a morning or afternoon No, I was not given a time Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time?Very good Good Neither good nor poor Poor Very poor Last time you had a general practice appointment, how good was the healthcare professional at listening to you?Very good Good Neither good nor poor Poor Very poor Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern?Very good Good Neither good nor poor Poor Very poor During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?Yes, definitely Yes, to some extent No, not at all During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?Yes, definitely Yes, to some extent No, not at all During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?Yes, definitely Yes, to some extent No, not at all In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)?Yes, definitely Yes, to some extent No Overall, how would you describe your experience of your GP practice?Very good Good Neither good nor poor Poor Very poor We would like you to think about your recent experience of our service. How likely are you to recommend our service to friends and family if they needed similar care or treatment?Extremely Likely Likely Neither likely or unlikely Unlikely Extremely unlikely Don’t know Are there any other comments/suggestions that you would like to make? Optional